If your question is not answered below in a FAQ, below, then please contact us so we can assist you.


How do I obtain access to the virtual meeting?

Live Webinar Access Instructions:

Access instructions will be provided in the confirmation email.

For technical assistance with the webinar, please contact [email protected].

The live webinar will be recorded and will be provided to all paid registrants.

View the agenda.

Access to Pre-Recorded Sessions/Virtual Networking/Evaluation/CE:

Registration On or Before April 13, 2022:

Paid Registrants –

On April 13, 2022 All paid registrants will login at elearningconnex.com to access the virtual meeting which includes the on demand recordings, virtual networking, evaluation and CE.

You will receive a separate email with the instructions on how to login at elearningconnex.com.

Unpaid Registrants –

If your registration has not been paid, then you will be granted access within 2 business days following receipt of payment.

Registration After April 13, 2022:

Paid registrants will receive the access instructions within 2 business days from receipt of payment.

You will have 60 days to access the virtual meeting once access has been granted.  Click here to learn more.


How do I access the CE certificate?

Click here to learn more.

How do I participate in the session discussions?

Click here to learn more.

How can I maximize my screen?

Click here to learn more.

How do I change my password?

Click here to learn more.

How long do I have access to the virtual meeting?

Click here to learn more.

I can not access the virtual meeting content after clicking on the meeting name under “My Courses”.

If you do not see “Course Content” at the bottom of the page or “Start Course” on the blue button on the right side of the page (see screenshot) then you will need to refresh your browser.

Learn more about refreshing your browser.

How do I receive my CE credit (Virtual Meeting)?

  • You will have access to the CE AFTER you click on EACH OF THE SESSIONS listed under the Course Content.


  • You can access by going to “My Certificates”. When you click on a certificate, the certificate will either automatically download or will automatically appear. This will depend on your browser.


Does AAPC recognize AHIMA CEs?

CEUs are accepted from programs sponsored by AHIMA national offices and the state or regional AHIMA branches.

One hour of instruction is worth one CEU. A certificate of attendance or completion is necessary to show participation.

Source:  https://www.aapc.com/medical-coding-education/help/

What is the cancellation policy?

Please visit the terms and conditions.

I have a question about my registration or I need to revise my registration. Who should I contact?

Click here if  you have any registration questions.

I need a W-9 for your tax ID.

Click here for the W-9.  Please note that the payment will be made to KnowledgeConnex and not AKHIMA.

I need your mailing address to mail my check.

When paying by check, select “offline/mail” under payment options in the shopping cart. You will later see instructions to print the invoice page and mail your payment to KnowledgeConnex. The mailing address will be on the invoice. Make your check payable to KnowledgeConnex.


What is the dress code?

Business Casual

How do I receive my CE credit (Live Meeting)?

During the week after the meeting, all paid attendees will receive an email with a link to the online evaluation.  After completing the evaluation, you have can download your CE form.

Will paper handouts be available at the meeting?

Paper handouts WILL NOT be available at the meeting.  You have the option to view or print before or after the meeting.  You will receive the link to the handouts in your confirmation email.

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